Zelle Pay
Zelle Pay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zelle Pay has 1.5 star rating based on 557 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Zelle Pay to a friend or colleague.
- Rating Distribution
Pros: Convenient, Quick transfer, Getting money transfered easy.
Cons: Loss of money, Lack of solutions for my issues, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zelle Pay has 1.5 star rating based on 557 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Zelle Pay to a friend or colleague.
- Rating Distribution
Pros: Convenient, Quick transfer, Getting money transfered easy.
Cons: Loss of money, Lack of solutions for my issues, No customer service.Recent recommendations regarding this business are as follows: "Don’t use zelle", "Only send $ to people you know and trust,", "Know what you’re daily max is", "Stay away", "Beware zelle".
Most users ask Zelle Pay for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zelle Pay Reviews
"Scammed"
I made a $300.00 payment - I have the receipt below. Unfortunately, I'm unable to paste the receipt here. I made it on Feb 2 to Kelly Corban,...
"Horrible service"
I am in the middle of a house renovation project in another state so I need to pay tradespeople remotely. Unfortunately they dont accept Venmo, they all want...
Everett, Washington
Question about Zelle that won’t go through
wasnt able to talk to anybody it just made a funny horn sound but no one answered. I need to find out why a Zelle transfer wont go through but I need to do to fix that.
My number is 801-400-**** and my name is Sue Bartlett. Please call me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Millersview, Texas
Ripped off on firewood scam
Ordered firewood and put down deposit. The person ask for more money, so I requested a refund of my deposit.
Have not received any refund from them, and I am dealing with a company called claimitsolution.com.
I request refund through Zelle, but I keep getting a runaround. Do not buy anything from these firewood companies that require you pay in advance.
User's recommendation: Do not buy firewood from any online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service
They stated that it is their policy to refuse every single new payment a person attempts to make pending contact of their bank during regular business hours which means no evening or weekend payments. They also push the issue off to your banking institution who then refers you back to Zelle and their policies. It’s a circular firing squad.
I am in the middle of a house renovation project in another state so I need to pay tradespeople remotely. Unfortunately they dont accept Venmo, they all want zelle.
Every time I add a new persons profile the payment gets held up until I can call my bank during business hours. So if they do the work and contact me in the evening or on a weekend I cant pay them immediately. It is causing a great deal of problems for me with people who are angry with me because of the delay.
Please everyone stop using zelle and start using Venmo. 
- Delayed payment
Preferred solution: Zelle should fix their service
User's recommendation: Don’t use zelle
Did you read the Zelle rules? If not shame on you.
Zelle doesn’t refund. Same as cash to cash. I wouldn’t use Venmo either. Get a checking account and write checks.
They want Zelle because there is no paper trail.
You can’t send 1099’s and they don’t have to pay income taxes. You could end up with a post rated hefty tax bill.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed
I made a $300.00 payment - I have the receipt below. Unfortunately, I'm unable to paste the receipt here.
I made it on Feb 2 to Kelly Corban, kellycorbin197214@***.com.
I was supposed to receive the product yesterday - I received nothing and now I can't reach this person. Please help.
- Instant
- Instant
- Scammers
Preferred solution: Full refund
User's recommendation: Only send $ to people you know and trust.,
Didn’t use Zele did you? Scammed.
Same as cash to cash. You lost it if you used Zelle. No refunds.
Read the Zelle rules. It says “ no refunds “ “only refund or give money to trustworthy people.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Atlanta, Georgia
Need my weekly max extended this one time
My credit union said that it is up to you to release funds past my limit. I sent my son my limit for the week but I need to send him a one time limit amount again it is an emergency. His name is Malcolm curry.
User's recommendation: Know what you’re daily max is
How old is your son? He has to keep asking you for money and you give it to him?
Overdraft fees may apply. Pay attention please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, Tennessee
No funciona bien
No me permite entrar. Mi número dejó de funcionar y ahora no me permite ingresar a la aplicación. No sé qué está pasando, cuando antes funcionaba perfecto.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmount has been deducted from my account but the receiver’s didn’t received.
I would like talk to the customer care who can assist me to get my money back. Could you please call back to my number its 803 679 ****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hollywood, Florida
Removed phone number
They removed my phone number from my account for no reason and will not add it back. It has been giving me an error for weeks and now I have pending payments I cant get. They have no live agents for support, just a broken bot system.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Account locked
Company fixed the issue and I have been provided with apology. Didn’t need your services. Found another way.
My account was locked because I could not remember my 6-digit code on the Zelle account to have money transferred.
Preferred solution: My account unlocked
Scammers use Zelle because it is a cash to cash transaction. Non refundable. Read their rules.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wyckoff, New Jersey
$ did not get received
I got confirmation from my bank TD that the money has been received along with a confirmation number, but the individual the money was sent to still does not have it in their account
Zelle equals scammers heaven. You lose. No refunds read the rules about the potential dangers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAweful
Zelle refused to help and claims they are not a bank but just a platform. I told them I would let as people I can know not to use them and to aware of their actions and policies.
They could have done something which is better than nothing. People in this economy have bills to pay and money is nothing to be played with.
They have no security measures for the reversal of your funds sent to the wrong number, which is not authorized.
- No safeguards or security measure
Preferred solution: Full refund
User's recommendation: don't use zelle, your bank will not get your money back either.
Did you read the rules about the potential for scammers? No refunds because same as cash to cash transactions. No paper trails.
Replying to
San Diego, California
Sub subject never received money zell contends they don't know where my dollars are end of story
They tell u beware of scammers via zelle...Zelle scams as well, any financial issues with Zelle is referred to social media. Great So helpful not!
Be
On Oct 5 th listed on my online banking statement , I sent ( via Zelle) Malik Foy ( rep. For pet supplies I ordered from) $207 to which you Zelle took out of my checking acct. & Sent to Malik Foy, however Mr. Foy has never received my payment of $207.
I had to send another total to a different rep. On that transaction my bank, as well as ur billing dept. Said payment was paid. Ive already put in to request for a cash back w/ bank as well as Mr.
Foy on ur site, this happened once before I had to wait 30 days then you refunded my $207 bank to my acct. Because reciprocant never received my payment. How do I get back my $207 that's floating around drawing enterst on your acct ..you never completed payment , nor did u repay me. I want my $207 back.
Can u assist in next step to have u return my $$$$ that u stole from me,?
Please. ASAP ymcdaniel356@***.com..ty
User's recommendation: Beware zelle
San Diego, California
Subject never received payment
On Oct 5 th listed on my online banking statement , I sent ( via Zelle) Malik Foy ( rep. For pet supplies I ordered from) $207 to which you Zelle took out of my checking acct.
& Sent to Malik Foy, however Mr. Foy has never received my payment of $207. I had to send another total to a different rep. On that transaction my bank, as well as ur billing dept.
Said payment was paid. Ive already put in to request for a cash back w/ bank as well as Mr. Foy on ur site, this happened once before I had to wait 30 days then you refunded my $207 bank to my acct. Because reciprocant never received my payment.
How do I get back my $207 that's floating around drawing enterst on your acct ..you never completed payment , nor did u repay me. I want my $207 back. Can u assist in next step to have u return my $$$$ that u stole from me,?
Please. ASAP ymcdaniel356@***.com..ty
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Missing transfer
A payment was sent to to me and the persons bank says that the transaction was complete but my bank record so I never received it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockford, Illinois
My money is lost
I have no one to talk to about where my money is this is the worst company I ever dealt with my sister sent it to me and my money is lost when you call customer service you can't get to talk to anyone customer service sucks never again
Read the rules. No refunds same as cash to cash transactions . With Zelle, a scammers heaven.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Paul, Minnesota
Holds funds
Second time now that theyve held my funds for no reason. I used Zelle to send money between my own personal accounts.
I sent $270 and it shows pending and Im not allowed to cancel it.
I sent $1 and that went through fine. It sucks that they can hold your money without any explanation or providing a timeframe of when theyll let you have your own money back.
You know for sure they know where your money is. No refunds.
Same as cash to cash transactions. Read the rules.
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Most don’t get refunds from Zelle. Read it before using it.
Zelle to Zelle money transfers are non refundable. You own it.
It’s the same as cash to family, friends, and *** people who ask for a Zelle payment upfront. Used by scammers
Don't contact any of the people below. They keep do not work for Zelle and you could lose all your money by giving them private details. Be smarter than that!