Zelle Pay Reviews and Complaints

I made the mistake, as I’m sure others have found the hard way, that Zelle offers no consumer protection despite being affiliated with major banking institutions (such as mine with Suntrust). Unlike PayPal, if you initiate a payment to someone who turns out to be defrauding you, there is no recourse. Even if the transaction was made within the last few minutes.I never used Zelle before, and I can tell you I never will again for this very reason. I was buying event tickets, the guy showed me the actual tickets via email and text, he said he would transfer them via Ticketmaster once I paid him via Zelle. I told him I never used Zelle before, and he told me how safe it is since it’s offered by major banks as a service offering. I naively thought my bank would stand behind me if there was any kind of impropriety; that is not the case.I have a name, address, cell number, Zelle account name and affiliated phone number, a screenshot of the Ticketmaster purchase transaction, and texts and email exchanges documenting everything.I’m a mother of two kids with severe disabilities who wanted to see a comedy show with a friend as our Christmas gift to each other. I needed just a night of lighthearted laughter, since I don’t have a lot of it in my life. Instead I spent every last dime I had to spare, $140, to line the pockets of a scam artist via an app my own bank endorses and supports.Zelle, Suntrust, and this “Thomas Wilkins” guy share in the responsibility of this Fraud and the utter absence of Consumer Protection against Fraud. For shame!