Skip to content
  • Login
Zelle Pay

Zelle Pay

www.zellepay.com
What is your customer experience with Zelle Pay?

Zelle Pay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Zelle Pay has 1.5 star rating based on 557 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Zelle Pay to a friend or colleague.

  • Rating Distribution
  • Pros: Convenient, Quick transfer, Getting money transfered easy.
    Cons: Loss of money, Lack of solutions for my issues, No customer service.

View full overview ›

Media from reviews

Zelle Pay - Need my weekly max extended this one time
Zelle Pay - No funciona bienZelle Pay - Ripped off on firewood scamZelle Pay - Ripped off on firewood scam - Image 2Zelle Pay - AwefulZelle Pay - No puedo conectarme con comúnZelle Pay - Pedro.eudomar2020@***.com
View all media ›

Top Zelle Pay Reviews

Positive Review

"Scammed"

stars-rating stars-rating stars-rating stars-rating stars-rating

I made a $300.00 payment - I have the receipt below. Unfortunately, I'm unable to paste the receipt here. I made it on Feb 2 to Kelly Corban,...

Critical Review

"Horrible service"

stars-rating stars-rating stars-rating stars-rating stars-rating

I am in the middle of a house renovation project in another state so I need to pay tradespeople remotely. Unfortunately they dont accept Venmo, they all want...

Show reviews that mention
zelle money account bank payment number transaction phone number customer service customer
Filter review
Sort by
Dayna Gvr
map-marker Everett, Washington

Question about Zelle that won’t go through

wasnt able to talk to anybody it just made a funny horn sound but no one answered. I need to find out why a Zelle transfer wont go through but I need to do to fix that.

My number is 801-400-**** and my name is Sue Bartlett. Please call me.

View full review
Michael R Lgj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Millersview, Texas

Ripped off on firewood scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Zelle Pay - Ripped off on firewood scam
Zelle Pay - Ripped off on firewood scam - Image 2
Contains 1 confidential file for company representatives

Ordered firewood and put down deposit. The person ask for more money, so I requested a refund of my deposit.

Have not received any refund from them, and I am dealing with a company called claimitsolution.com.

I request refund through Zelle, but I keep getting a runaround. Do not buy anything from these firewood companies that require you pay in advance.

View full review

User's recommendation: Do not buy firewood from any online

2 comments
Andre L Pvo

Most don’t get refunds from Zelle. Read it before using it.

Zelle to Zelle money transfers are non refundable. You own it.

It’s the same as cash to family, friends, and *** people who ask for a Zelle payment upfront. Used by scammers

Guest

Don't contact any of the people below. They keep do not work for Zelle and you could lose all your money by giving them private details. Be smarter than that!

View more comments (1)
Geri R Ify

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 29, 2025

They stated that it is their policy to refuse every single new payment a person attempts to make pending contact of their bank during regular business hours which means no evening or weekend payments. They also push the issue off to your banking institution who then refers you back to Zelle and their policies. It’s a circular firing squad.

Original review Mar 13, 2025

I am in the middle of a house renovation project in another state so I need to pay tradespeople remotely. Unfortunately they dont accept Venmo, they all want zelle.

Every time I add a new persons profile the payment gets held up until I can call my bank during business hours. So if they do the work and contact me in the evening or on a weekend I cant pay them immediately. It is causing a great deal of problems for me with people who are angry with me because of the delay.

Please everyone stop using zelle and start using Venmo. Angry

View full review
Cons:
  • Delayed payment

Preferred solution: Zelle should fix their service

User's recommendation: Don’t use zelle

1 comment
Andre L Pvo

Did you read the Zelle rules? If not shame on you.

Zelle doesn’t refund. Same as cash to cash. I wouldn’t use Venmo either. Get a checking account and write checks.

They want Zelle because there is no paper trail.

You can’t send 1099’s and they don’t have to pay income taxes. You could end up with a post rated hefty tax bill.

Susan S Wms

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 2 confidential files for company representatives

I made a $300.00 payment - I have the receipt below. Unfortunately, I'm unable to paste the receipt here.

I made it on Feb 2 to Kelly Corban, kellycorbin197214@***.com.

I was supposed to receive the product yesterday - I received nothing and now I can't reach this person. Please help.

View full review
Loss:
$300
Pros:
  • Instant
Cons:
  • Instant
  • Scammers

Preferred solution: Full refund

User's recommendation: Only send $ to people you know and trust.,

1 comment
Andre L Pvo

Didn’t use Zele did you? Scammed.

Same as cash to cash. You lost it if you used Zelle. No refunds.

Read the Zelle rules. It says “ no refunds “ “only refund or give money to trustworthy people.

Naija Bpr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Need my weekly max extended this one time

Zelle Pay - Need my weekly max extended this one time
Contains 1 confidential file for company representatives

My credit union said that it is up to you to release funds past my limit. I sent my son my limit for the week but I need to send him a one time limit amount again it is an emergency. His name is Malcolm curry.

View full review

User's recommendation: Know what you’re daily max is

1 comment
Andre L Pvo

How old is your son? He has to keep asking you for money and you give it to him?

Overdraft fees may apply. Pay attention please.

Eli Manuel P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, Tennessee

No funciona bien

Zelle Pay - No funciona bien

No me permite entrar. Mi número dejó de funcionar y ahora no me permite ingresar a la aplicación. No sé qué está pasando, cuando antes funcionaba perfecto.

View full review
Kavitha K Afe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amount has been deducted from my account but the receiver’s didn’t received.

Contains 1 confidential file for company representatives

I would like talk to the customer care who can assist me to get my money back. Could you please call back to my number its 803 679 ****.

View full review
Loss:
$500

Preferred solution: Full refund

Christopher B Fgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hollywood, Florida

Removed phone number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They removed my phone number from my account for no reason and will not add it back. It has been giving me an error for weeks and now I have pending payments I cant get. They have no live agents for support, just a broken bot system.

View full review

User's recommendation: Stay away

1 comment
Andre L Pvo

For no reason? Best get on the ball.

Resolved
June H Ycw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Account locked

Updated by user Jan 05, 2025

Company fixed the issue and I have been provided with apology. Didn’t need your services. Found another way.

Original review Dec 20, 2024

My account was locked because I could not remember my 6-digit code on the Zelle account to have money transferred.

View full review

Preferred solution: My account unlocked

1 comment
Andre L Pvo

Scammers use Zelle because it is a cash to cash transaction. Non refundable. Read their rules.

Acy Pbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wyckoff, New Jersey

$ did not get received

I got confirmation from my bank TD that the money has been received along with a confirmation number, but the individual the money was sent to still does not have it in their account

View full review
1 comment
Andre L Pvo

Zelle equals scammers heaven. You lose. No refunds read the rules about the potential dangers.

Laura N Jmz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Aweful

Zelle Pay - Aweful
Contains 1 confidential file for company representatives
Updated by user Aug 17, 2024

Zelle refused to help and claims they are not a bank but just a platform. I told them I would let as people I can know not to use them and to aware of their actions and policies.

They could have done something which is better than nothing. People in this economy have bills to pay and money is nothing to be played with.

Original review Aug 01, 2024

They have no security measures for the reversal of your funds sent to the wrong number, which is not authorized.

View full review
Loss:
$290
Cons:
  • No safeguards or security measure

Preferred solution: Full refund

User's recommendation: don't use zelle, your bank will not get your money back either.

2 comments
Andre L Pvo

Did you read the rules about the potential for scammers? No refunds because same as cash to cash transactions. No paper trails.

Guest
reply icon Replying to comment of Andre L Pvo

This is a post to warn others who may not read the terms or know about scams. It is intended to help others to be informed.

Be aware, silence is not the answer to help consumers to decide how they want to transfer their money. Maybe I can help at least one person with what I went through.

View more comments (1)
Telia Ntl
map-marker San Diego, California

Sub subject never received money zell contends they don't know where my dollars are end of story

They tell u beware of scammers via zelle...Zelle scams as well, any financial issues with Zelle is referred to social media. Great So helpful not!

Be

On Oct 5 th listed on my online banking statement , I sent ( via Zelle) Malik Foy ( rep. For pet supplies I ordered from) $207 to which you Zelle took out of my checking acct. & Sent to Malik Foy, however Mr. Foy has never received my payment of $207.

I had to send another total to a different rep. On that transaction my bank, as well as ur billing dept. Said payment was paid. Ive already put in to request for a cash back w/ bank as well as Mr.

Foy on ur site, this happened once before I had to wait 30 days then you refunded my $207 bank to my acct. Because reciprocant never received my payment. How do I get back my $207 that's floating around drawing enterst on your acct ..you never completed payment , nor did u repay me. I want my $207 back.

Can u assist in next step to have u return my $$$$ that u stole from me,?

Please. ASAP ymcdaniel356@***.com..ty

View full review

User's recommendation: Beware zelle

1 comment
Andre L Pvo

Sorry, read the rules. No refunds same as cash to cash transactions

Telia Ntl
map-marker San Diego, California

Subject never received payment

On Oct 5 th listed on my online banking statement , I sent ( via Zelle) Malik Foy ( rep. For pet supplies I ordered from) $207 to which you Zelle took out of my checking acct.

& Sent to Malik Foy, however Mr. Foy has never received my payment of $207. I had to send another total to a different rep. On that transaction my bank, as well as ur billing dept.

Said payment was paid. Ive already put in to request for a cash back w/ bank as well as Mr. Foy on ur site, this happened once before I had to wait 30 days then you refunded my $207 bank to my acct. Because reciprocant never received my payment.

How do I get back my $207 that's floating around drawing enterst on your acct ..you never completed payment , nor did u repay me. I want my $207 back. Can u assist in next step to have u return my $$$$ that u stole from me,?

Please. ASAP ymcdaniel356@***.com..ty

View full review

User's recommendation: Beware

Fielding Rvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Missing transfer

A payment was sent to to me and the persons bank says that the transaction was complete but my bank record so I never received it.

View full review
Royal Las

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rockford, Illinois

My money is lost

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have no one to talk to about where my money is this is the worst company I ever dealt with my sister sent it to me and my money is lost when you call customer service you can't get to talk to anyone customer service sucks never again

View full review
1 comment
Andre L Pvo

Read the rules. No refunds same as cash to cash transactions . With Zelle, a scammers heaven.

PM Dkj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Paul, Minnesota

Holds funds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Second time now that theyve held my funds for no reason. I used Zelle to send money between my own personal accounts.

I sent $270 and it shows pending and Im not allowed to cancel it.

I sent $1 and that went through fine. It sucks that they can hold your money without any explanation or providing a timeframe of when theyll let you have your own money back.

View full review
1 comment
Andre L Pvo

You know for sure they know where your money is. No refunds.

Same as cash to cash transactions. Read the rules.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article