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I issued a Zelle payment to a vendor who did not follow through with the delivery of the item. There's no recourse on situations like this and now I lost $500.00 as a result. Zelle needs to allow for a reversal of funds or a dispute of funds already delivered or I will never use it again.

User's recommendation: Zelle needs to allow for a reversal of funds or a dispute of funds already delivered or I will never use it again.

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1 comment
#2050729

I totally agree

Featured
ID
#2534990 Review #2534990 is a subjective opinion of poster.
Service
Zelle Pay Money Transfer
Pros
  • Easy to transfer money
  • Very fast when it works
  • Very fast
Cons
  • Unable to reverse a transfer
  • Customer service did not help
  • Easily being scammed
Loss
$500
Preferred solution
Full refund
Most helpful review
New Reviewer
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I made the mistake, as I’m sure others have found the hard way, that Zelle offers no consumer protection despite being affiliated with major banking institutions (such as mine with Suntrust). Unlike PayPal, if you initiate a payment to someone who turns out to be...
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42 comments
#2050730

I agree with her

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Featured
ID
#1422206 Review #1422206 is a subjective opinion of poster.
Location
Arlington, Virginia
Service
Zelle Pay Money Transfer
Reason of review
Problems with payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My email to you could not go through. the message appears that yiu sent me an email confirmation which does not show up to my email.

My account has been hacked on 05/24/2022 and sent money to someone called Bernard Gosa with Zelle and I am requested to trace the hacker.

User's recommendation: Make Zelle more accountable for any fraud committed against innocent individuals.

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ID
#3611080 Review #3611080 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Loss
$498
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Payment has not been processed

Original review updated by user May 24, 2022
I'm not happy. I sent a payment on 5-21 it said it would be paid today. Tuesday. the money was taken from my account.. and has not been paid yet. I can't even speak to a live person.. this payment is needed today!!! transaction # 202205****76
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ID
#3606541 Review #3606541 is a subjective opinion of poster.
Location
Farmingdale, New York
Cons
  • Payment has not been received to whom i sent it to
Preferred solution
Deliver product or service ordered

Zelle deactivated

My zelle acct. was deactivated w/o any believable reason. They say someone reported fraud against me with no explanation from anyone. Not my bank customer service,my bank branch,not Zelle directly. Account still deactivated since 5/03/21. No one has answers for me. Pease see if you can help me. Thank you, C. Guzman.
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ID
#3603429 Review #3603429 is a subjective opinion of poster.
Location
Newark, New Jersey

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New Reviewer

Lately your money be pending you need to call and put your money back in your account

Phone number registered but Zelle say its not almost as if they trying to confuse you you have to cancel payment they make it easy for someone to steal your funds this needs investigated

User's recommendation: Don’t trust them.

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ID
#3600015 Review #3600015 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • It could be handy
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Zelle is okay but I will no longer use the service

I was scammed on Zelle. I brought all the paperwork to my bank and they sent information to Zelle asking for a refund to my account. So far, I have heard nothing. Zelle has the email account of the person who scammed me so I was hoping they could recoup my money,.
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ID
#3593467 Review #3593467 is a subjective opinion of poster.
Pros
  • Convenient
Cons
  • Lost money
  • Throws responsibility on banks when its not the banks fault
Loss
$300
Preferred solution
Full refund

Money to send

Weekend have to change the limit of money send each month, very low to send money style="background-color:
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ID
#3574875 Review #3574875 is a subjective opinion of poster.
Location
Davenport, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Me estafaron

Zelle Pay - Me estafaron
Zelle Pay - Me estafaron
Zelle Pay - Me estafaron
Zelle Pay - Me estafaron
Zelle Pay - Me estafaron
Zelle Pay - Me estafaron
Good morning, on April 15, I was selling a washing machine and a dryer for 350.00, a man answered me, I did not realize that it was a fake account, the fact is that I trusted myself and ended up sending the money, I saw no problem because emails from you arrived at my mail, they posed for you, here I have the emails and conversations, I already talked to the bank, they have already seen everything, I ask you for the favor to help me get my money back and report, block that account that scams me, if you can collaborate with the Bank of America led I would appreciate it very much.
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ID
#3572036 Review #3572036 is a subjective opinion of poster.
Location
Taylorsville, Utah
Loss
$35000
Preferred solution
Full refund

Bank card issue

Everything got straightened out and everyone is happy. Thank you pissed consumer team and I would like to say Zelle is a very secure way to send money among friends and family. Kelly Kleinschmidt

User's recommendation: I highly recommend the Zelle App. Is very secure for sending money to friends and family.

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ID
#3556563 Review #3556563 is a subjective opinion of poster.
Location
Casa Grande, Arizona
Pros
  • Fast easy
  • Very fast
  • Cheap
New Reviewer

Money return to account

I need to cancel a payment. Tried calling after waiting for a long time phone disconnects. I am just needing money returned. This has become a nightmare
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ID
#3548822 Review #3548822 is a subjective opinion of poster.
Cons
  • Whole thing
Preferred solution
Full refund

They took my money n I can not get it back

Zelle Pay - They took my money n I can not get it back
Zelle Pay - They took my money n I can not get it back
I need my money back so I can pay bills n put food on the table n this is not me Thinking is was really the company that I was thinking about
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ID
#3541713 Review #3541713 is a subjective opinion of poster.
Location
Boston, Massachusetts
Pros
  • To recovering money
Cons
  • Hold your money hostage

Transaction cannot be disputed through Pcu as it was a cash app authorization transfer

Zelle Pay - Transaction cannot be disputed through Pcu as it was a cash app authorization transfer
Zelle Pay - Transaction cannot be disputed through Pcu as it was a cash app authorization transfer
My thinking it was a national grid but it was a scam n I would like my money back please $398.45 so if u can help me on this so I can put food on the table n pay my bills please
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ID
#3541454 Review #3541454 is a subjective opinion of poster.
Location
Boston, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
i had a person who used the name mark smith who he represented himself as a represenative for amazon fraud department stating that i had multiple amazon accounts for high priced items with electronics that the account showed for addresses in texas and in ohio, i stated...
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ID
#3538894 Review #3538894 is a subjective opinion of poster.
Location
Bristol, Pennsylvania
Pros
  • Deposited money in wrong acct
Cons
  • Sent money to wrong account
  • Do not help you with fraudulent transactions
  • Cash cannot be regained
I was contacted from fakeVerizon wireless stating that I havent been paying my bill and my services will be terminated if the bill was paid THAT day 4/19/2022. Can I mail a check? No a check would reach us today, what a about Zelle, send the payment that way. My first...
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ID
#3534872 Review #3534872 is a subjective opinion of poster.
Location
The Bronx, New York

Fraud

You were no help at all! Couldnt reach a real talking rep! I was asked to join another site for required assistance? !

User's recommendation: Not to use Zelle.

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ID
#3533032 Review #3533032 is a subjective opinion of poster.
Location
Huntersville, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I added Zelle to an additional bank account with an additional email address that is compatible with gmail : inusui as ladyleelee2020@***.com using the zelle phone app on my android phone.. all went through seemingly alright but needing a code verification to that...
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ID
#3527999 Review #3527999 is a subjective opinion of poster.
Location
Wilmington, Delaware
Preferred solution
i want to add my other banking institution to my zelle account and thought I was doing that progressively only TD was to send me a code that never arrive, either that or Zelle was to do so.. nothing arrived, =

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