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My bank switched to Zelle. I am very frustrated by this program.

I sent money to my contractors and immediately got locked out. I had to spend 45 minutes on hold and 2 transfers to get it unlocked, only to have it lock back up 5 minutes later with the same message that you have to call them to get it unlocked. VERY poor program. I don't have 45 minutes to spend to fix it every time I send a payment to one of my contractors.

Zelle is a lazy company that rolls out their new software WITHOUT properly testing it, instead the customers are unknowingly forced to be their "testers". The problems with Zelle are so bad that it creates very long hold times to fix them. This is the message I get each time, even though I was verified through my secure bank site: VERY bad service.

Wasting time out of my work schedule, which is costing me money and my contractors money.

Unfortunately, we were not able to successfully verify your identity today. As a security precaution, your Zelle account is now on hold, and we will cancel any in-progress payments within the next business day unless you call us to resolve the situation.

Location: Puyallup, Washington

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Guest

Sorry to hear of your trouble. I am also having issues.

I accidentally put the bank info for the sender instead of the receiver. Upon calling Zelle to change it, I was told I had to do that through my bank. Ummmm, itโ€™s not my bankโ€™s website!

I was also told I couldnโ€™t delete my Zelle account. Anyone know of a company with these same services thatโ€™s not a headache?

Guest
reply icon Replying to comment of Guest-1665741

Google pay. Every time.

Guest

poorly thought through

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