Delores H Uob

Zelle was used to scam me.

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A scammer used DTE phone number and caller ID name to contact me regarding my light bill. I was ill and was not clear headed when the call came.

Seeing DTE's name and recognizing the phone number, I answered the phone. I was told that my electrical service was going to be disrupted and shut off. Not feeling well, I immediately stated no, my account is up to date, however the caller stated there were a couple of bills that did not go through. Again, because I was not clear headed I followed the scammer's instruction and used Zelle to transfer a total of 998.40, which, I did not owe the light company and I tried to stop the payment but, was unable to do.

The time for the money to go through need to be longer for persons my age will have time to stop the payment if needed. We need Zelle's help with this. It has happened to more than just myself. What will you do to help me in getting my money back?

Contact me directly or through email at deloresmh11@***.com to help. I don't trust anyone.

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Loss:
$998
Cons:
  • Not enough time to stop transfer of funds if needed need 24hours

Preferred solution: Full refund

User's recommendation: Don't use Zelle transfer any money.

Sylvia G Til
map-marker Gary, Indiana

My account was scammed

Someone contacted me pretending to be from my bank an stated that someone crime Ohio had gotten into my account an Zelle 1000.00 dollars. So then they called me to put my money back so the told me that the only way to put the money back I had to get it through a Zelle account after that all my money went
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Loss:
$1938
Pros:
  • Supposed to be easy apparently
  • Sends money quickly
Cons:
  • No refund
  • Zelle app is insecure and allows people to defraud others
  • Easy for fraudsters to scam you

Preferred solution: Full refund

User's recommendation: Be careful in who you are talking to

Anonymous
map-marker The Bronx, New York

I was scammed

I was contacted from fakeVerizon wireless stating that I havent been paying my bill and my services will be terminated if the bill was paid THAT day 4/19/2022. Can I mail a check?

No a check would reach us today, what a about Zelle, send the payment that way. My first 175.10 payment sent it said oops didnt go to and submit it again they Fake Verizon still didnt get it, but I came out of my account along with 2 other payment a total of 4 payment. Being investigated by my Bank Institution. Also contacted Verizon Fraud, and have to return to Police Department with information from my Bank.

Can you please help/assist me. Thank you

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Chante T Bos

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Verified Reviewer
| map-marker Browns Mills, New Jersey

Hold on account

How do I remove hold on my account. I have my account linked with navy federal. Not sure why I cannot send money. I tried calling and have been on hold for over an hour. Thank you!
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Preferred solution: Unlock account or answer the phone.

Anonymous
map-marker Davenport, Florida

Money to send

Weekend have to change the limit of money send each month, very low to send money style="background-color:
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Shenika Tpz
map-marker Virginia Beach, Virginia

Hate it

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Anonymous
map-marker Casa Grande, Arizona

Bank card issue

Everything got straightened out and everyone is happy. Thank you pissed consumer team and I would like to say Zelle is a very secure way to send money among friends and family. Kelly Kleinschmidt
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Pros:
  • Able to send in an emergency
  • Fast easy
  • Very fast

User's recommendation: I highly recommend the Zelle App. Is very secure for sending money to friends and family.

Janeene T

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Verified Reviewer
| map-marker Cicero, New York

Can’t speak with a representative

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Supposed certification fee for a business account that I think is a scam. I lost money already. Now they want more.
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Loss:
$800
Pros:
  • It is good to move money fast and safe
Cons:
  • No resolution through customer service
  • Hard to resolve problems
  • Passed the buck to bank and bank passed to them

Preferred solution: Full refund

Anonymous
map-marker Sacramento, California

Someone took money out of my checking account through Zelle

I made a transfer with Zelle to my roommate for $200.00 on Jan 28th, and it did not go through, so I cancelled the transfer and the $200 was re deposited to my account. But right after...someone else took my money! This took place on Jan 28th as well. The name of the persons is Arron Huntingtion. He took $190.00 and right after that he took $198.00. Can you please reimburse me ASAP. My Bank Capital one just finished their investigation and will not return the money that was taken out by your company. Please get back to me ASAP.
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User's recommendation: I will not use Zelle or recommend to my friends till this gets resolved!

Kamylah Vpl

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Verified Reviewer
| map-marker Sacramento, California

Problem with money transfer

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I tried to just transfer money to my mom on here phone number, through my bank! And it went it to her old name and an old account that no longer exists! Says it was sent and they cant reverse it from bank!
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Connie N Zie

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Verified Buyer
|

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Verified Reviewer

Did Not Receive My Money This Morning!! I’m Pissed!!!

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Zelle Pay - Did Not Receive My Money This Morning!! I’m Pissed!!!
Friend sent money Eastern Time; I still havent received Pacific Time; 2nd or 3rd Time This had Happened!
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Loss:
$250
Pros:
  • Very fast when it works
Cons:
  • Security breach

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t Use This Company!!! They aren’t Reliable!!

Anonymous
map-marker Huntersville, North Carolina

Fraud

You were no help at all! Couldnt reach a real talking rep! I was asked to join another site for required assistance? !
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User's recommendation: Not to use Zelle

Julia B Fzl

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Verified Buyer
| map-marker Nederland, Texas

Missing money

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I zelled Luke Grove $7. It took the money out of my account but he never received it. Please help me
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Loss:
$7
Cons:
  • Lost money
  • Lack of help

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Sucks

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Can't contact anyone.obviously a fraudulent company. Two or 3 transfers to cash app. I did not authorized them & can't seem to get them reversed
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User's recommendation: Don't use

Anonymous
map-marker Oak Forest, Illinois

Sent money to incorrect cell

I accidentally sent $1000 to the wrong cell. The numbers were transposed I sent yo 917 972 ****. The correct cell is 917-792-**** . This took place last week Friday 4/22
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